Return and Refund Policy
At Buritous, we are committed to your satisfaction. Our return and refund policy ensures a hassle-free experience for all orders across the United States.
Returns in the United States
- 7-Day Return Window: You may return your furniture within 7 days from the delivery date if the item is damaged, incorrect, or not as described.
- Return Conditions: Items must be unused, in their original packaging, and in the same condition as when delivered.
- Free Return Shipping: We offer free return shipping for eligible returns (damaged or incorrect items). Non-eligible returns may incur a handling fee to cover shipping costs.
- Inspection Upon Delivery: You may inspect your furniture upon delivery and refuse acceptance if it does not meet expectations.
Refund Process
- Initiating a Return: Contact us within 7 days of delivery to request a return or refund. Visit our Contact Us page for details.
- Return Approval: Our team will review your request and provide return instructions within 1 business day.
- Refund Timeline: Once the returned item is received and inspected, refunds will be processed within 3-5 business days to your original payment method (Cash on Delivery).
- Replacement Option: If preferred, we can replace damaged or incorrect items at no additional cost.
International Returns
- Currently Updating: We are working on expanding our return and refund policies to international markets. Stay tuned for updates!
Important Notes
- Non-Returnable Items: Custom-made or personalized furniture items are non-returnable unless damaged or incorrect.
- Proof of Purchase: A receipt or order confirmation is required for all returns and refunds.
- Contact Us: For any questions about our return and refund policy, visit our Contact Us page for our email, phone, and showroom details.